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FAQ's

Your roadmap for all things OTR.

Does OTR Solutions offer recourse or non-recourse factoring?

OTR Solutions offers both recourse and non-recourse factoring. Larger fleets often prefer recourse for lower rates, while OTR's True Non-Recourse Factoring helps protect carriers against qualifying broker non-payment by transferring that risk to OTR.

What is True Non-Recourse Factoring with OTR Solutions?

OTR Solutions' True Non-Recourse Factoring protects carriers against qualifying broker non-payment by transferring that financial risk to OTR. Unlike standard non-recourse programs that typically cover broker insolvency or bankruptcy, OTR's protection extends to qualifying non-payment even when the broker is still in business.

Is recourse or non-recourse factoring better for my trucking business?

The best option depends on your business. Recourse factoring may offer lower rates but leaves the carrier responsible for unpaid invoices. Non-recourse factoring offers protection against qualifying broker non-payment, helping reduce financial risk. Learn more in our guide to non-recourse factoring.

Does OTR Solutions require me to factor every invoice?

No! OTR Solutions offers flexible factoring options with no monthly volume minimums, allowing carriers to choose which brokers they want to factor without committing to a minimum amount each month. Once you begin factoring with a particular broker, additional invoices from that broker must be factored until a release is provided.

Does OTR Solutions require a credit check to apply for factoring?

No. OTR Solutions does not require a credit check to get started with freight factoring. Instead, we review your business information and required documentation to help determine eligibility.

How much does freight factoring cost with OTR Solutions?

OTR Solutions offers competitive factoring rates based on your business needs and factoring program. Rates can vary depending on factors such as your invoice volume and whether you choose recourse or non-recourse factoring. Our team can help you explore your options and understand the costs before getting started.

Can I save more by bundling factoring and fuel with OTR Solutions?

Yes! When you bundle freight factoring with the OTR Fuel Card, you can get up to 0.5% off your factoring rate, save an average of $0.50 per gallon on fuel, and access fuel credit options. Plus, customers who fuel and factor with OTR Solutions can access fast advances when cashflow gets tight, helping you save more and keep your business moving.

What are the benefits of factoring with OTR Solutions?

OTR Solutions helps carriers get paid faster while reducing the administrative work of running a trucking business. With True Non-Recourse Factoring, dedicated account support, invoice management, and access to fuel savings and funding solutions, carriers can spend less time chasing payments and more time growing their business.

What documents do I need to apply for freight factoring with OTR Solutions?

To apply for freight factoring with OTR Solutions, you'll need to provide basic business documentation, including proof of insurance, articles of ownership, and operating authority. Our team will walk you through any additional requirements during the application process.

Can OTR Solutions help new owner-operators and growing fleets?

Yes! OTR Solutions works with owner-operators, new authorities, and established fleets. Whether you're starting your own trucking company or adding more trucks, our factoring programs provide faster access to cashflow and back-office support to help you manage expenses and grow without taking on unnecessary administrative work.

How quickly will I get paid with OTR Solutions?

With OTR Solutions' Truly Instant Funding, eligible carriers can receive payments in seconds, 24/7/365, including weekends and holidays. OTR also offers same-day funding on approved freight invoices, giving carriers flexible options to access their money faster.

What payment options does OTR Solutions offer?

OTR Solutions offers multiple payment options, including ACH, wire transfers, and Truly Instant Funding. With Truly Instant Funding, eligible carriers can receive approved payments directly to their bank accounts in seconds, 24/7/365, including weekends and holidays.

How do I submit an invoice for payment with OTR Solutions?

Once you've delivered a load, submit your invoice through the OTR Solutions Mobile App or Client Portal. Enter your load details, upload the required documents, and OTR will handle the rest.

What documents do I need to submit to get paid?

To submit an invoice for payment, you'll typically need the rate confirmation and proof of delivery (POD), along with any applicable supporting documents, such as lumper receipts or scale tickets. You can upload everything through the OTR Solutions Mobile App or Client Portal.

Do I need to invoice the broker myself when factoring with OTR Solutions?

No. Once you submit your invoice and supporting documents to OTR Solutions, our team handles invoicing the broker and collecting payment. This takes administrative work off your plate, so you can focus on running your trucking business.

What happens if a broker doesn't pay an invoice I've factored?

OTR Solutions works with carriers to address broker payment issues, disputes, and potential chargebacks. How these situations are handled depends on your factoring program and the circumstances involved. With True Non-Recourse Factoring, OTR assumes the risk of qualifying broker non-payment.

Can I get an advance before delivering a load?

Yes! OTR Solutions offers advances of up to 50% of the linehaul amount to help carriers cover expenses before a load is delivered. The advance is deducted from your final payment once the load is completed, helping you maintain cashflow while you're on the road.

Are there fees for receiving a load advance?

Yes. Advance fees depend on the funding method you choose. Advances to your OTR Fuel Card cost $15, while advances issued via Comchek are $24

What is Truly Instant Funding from OTR Solutions?

Truly Instant Funding is OTR Solutions' instant payment solution that allows carriers to receive funds from approved freight invoices in seconds, 24/7/365. Instead of waiting for traditional bank processing times, carriers can access their money when they need it, including nights, weekends, and holidays.

How does Truly Instant Funding work?

Once your freight invoice is submitted and approved, Truly Instant Funding allows your payment to be sent directly to your bank account in seconds. This gives carriers faster access to their earnings without waiting for traditional ACH processing windows.

Can I receive factoring payments on weekends and holidays?

Yes! Truly Instant Funding is available 24/7/365, including weekends and holidays. This means eligible carriers can receive approved payments outside traditional banking hours, helping keep cashflow moving whenever they need it.

How quickly will I receive my money with Truly Instant Funding?

With Truly Instant Funding, eligible carriers can receive funds in seconds after their invoices are approved. There are no traditional banking cutoff times, so you don't have to wait until the next business day to access your payment.

Can I receive Truly Instant Funding in any bank account?

Yes! Truly Instant Funding allows OTR Solutions customers to receive payments directly to any bank account of their choosing. Unlike funding programs that require a specific bank or payment account, OTR gives carriers the flexibility to receive their money where they want it.

Do I need to wait for invoice approval to receive Truly Instant Funding?

Truly Instant Funding automatically reviews and approves eligible invoices in seconds, helping eliminate the delays associated with manual approval processes. Once approved, payment can be transferred instantly to your bank account, even outside traditional business hours.

Are there additional fees for Truly Instant Funding?

Truly Instant Funding follows the same fee structure as Bolt Instant Funding, with no additional charges for using Truly Instant Funding. Eligible carriers can access their payments in seconds, 24/7/365.

How much can I save with the OTR Fuel Card?

The OTR Fuel Card helps carriers save an average of $0.50 per gallon, or approximately $600 per truck per month, at more than 3,000 in-network fueling locations nationwide. Actual savings vary based on where and how much you fuel.

Where can I use the OTR Fuel Card?

The OTR Fuel Card is accepted at more than 8,000 fueling locations nationwide, including TA, Petro, AMBEST, and RaceTrac. You can access exclusive fuel discounts at more than 3,000 in-network locations, helping you save on fuel wherever your routes take you.

Can I get the OTR Fuel Card without factoring with OTR Solutions?

Yes! The OTR Fuel Card is available independently of OTR Solutions' freight factoring services. You can use the Fuel Card to access discounted fuel and manage expenses without signing up for factoring. Carriers who combine both programs may qualify for additional savings and fuel credit options.

Does OTR Solutions offer fuel credit?

Yes! OTR Solutions offers fuel credit options that help eligible carriers purchase fuel without paying the full cost upfront. Fuel credit can help owner-operators and growing fleets manage fuel expenses, maintain cashflow, and keep trucks moving between payments.

Is a credit check required for the OTR Fuel Card?

No. OTR Solutions offers fuel card options that don't require personal or business credit checks, including prepaid and eligible factoring-backed credit programs. This makes it easier for owner-operators and newer trucking companies to access fuel savings without traditional credit requirements.

Are there any fees for using the OTR Fuel Card?

The OTR Fuel Card has $0 in-network transaction fees, helping carriers maximize their fuel savings without unexpected charges at participating locations. Fees may vary for transactions outside the discount network or for certain services, so review the program terms for details.

How long does it take to get the OTR Fuel Card?

The OTR Fuel Card application can be completed online in just a few minutes. Once approved, your physical card typically arrives within 3–5 business days, so you can start taking advantage of fuel savings.

How can I find the best fuel discounts along my route?

Use Fuel Finder in the OTR Solutions Mobile App to compare diesel prices near your current location or along your route. Fuel Finder highlights participating locations and available discounts, helping you plan fuel stops and make the most of your OTR Fuel Card savings.

Does OTR Solutions require a factoring contract?

Yes. Like other factoring providers, OTR Solutions uses a factoring agreement that outlines your rates, payment terms, and responsibilities. Contract lengths and requirements can vary by program, so our team will walk you through the terms before you sign.

What should I look for in a freight factoring contract?

Look beyond the advertised factoring rate. Some contracts include minimum volume requirements, automatic renewals, early termination fees, or other charges that can increase your total cost. Before signing, make sure you understand the contract length, notice requirements, and any restrictions on switching providers. Learn more about what to watch for in our guide to freight factoring contracts.

Can I switch factoring companies before my contract ends?

Yes, but switching before your contract ends may involve early termination fees or other requirements. OTR Solutions' Buyout Taskforce can review your current agreement, explain your options, and help you understand the steps involved in moving to a new factoring provider.

What is the OTR Solutions Buyout Taskforce?

OTR Solutions' Buyout Taskforce helps carriers understand their current factoring contracts and explore options for switching providers. Our team offers free, no-obligation contract reviews to identify termination requirements, potential fees, and available next steps, even if you don't ultimately factor with OTR.

What is an early termination fee in freight factoring?

An early termination fee (ETF) is a charge some factoring companies impose when you end your agreement before the contract term expires. Depending on the provider, the fee may be a flat amount or calculated based on remaining contract obligations. Reviewing these terms before signing can help you avoid unexpected costs.

How much notice do I need to give my factoring company before switching?

Notice requirements vary by factoring company, but many contracts require written notice 30, 60, or 90 days before the renewal date. Missing the deadline could trigger an automatic renewal, so check your agreement carefully. OTR Solutions' Buyout Taskforce can help you review these requirements.

Will there be a gap in funding if I switch to OTR Solutions?

OTR Solutions' Buyout Taskforce works to make switching factoring companies as smooth as possible, with minimal disruption to your funding. While the transition process can vary, carriers should plan for a potential 2–3-day funding gap while the buyout and account transfer are completed.

Can I stop factoring if my trucking business no longer needs it?

Yes. If you decide to stop factoring, you'll need to follow your agreement's termination requirements and settle any outstanding invoices or balances before receiving a release. Review your contract for notice periods, minimums, or potential fees before making the change.

What tools does OTR Solutions offer to help manage my trucking business?

OTR Solutions offers digital tools, including the OTR Solutions Mobile App and Client Portal, to help carriers manage invoices, check broker approvals, and stay on top of their factoring activity. These tools make it easier to handle everyday tasks without relying on paperwork or back-and-forth communication.

What can I do in the OTR Solutions Mobile App?

The OTR Solutions Mobile App lets carriers submit invoices and supporting documents, check broker approvals, and access account information while on the road. Fuel Card customers can also use Fuel Finder to locate participating fuel stations and compare available discounts.

What can I manage through the OTR Solutions Client Portal?

The OTR Solutions Client Portal gives carriers online access to important factoring tools, including invoice submission and broker approval checks. You can manage these tasks from your computer, making it easier to stay organized and keep your business moving.

How can I check if a broker or shipper is approved by OTR Solutions?

You can check broker and shipper approvals 24/7 through the OTR Solutions Mobile App or Client Portal. This helps you verify whether a customer is approved for factoring before accepting a load, so you can make more informed booking decisions.

How does OTR Solutions help me evaluate freight brokers before booking a load?

OTR Solutions evaluates brokers and shippers to help carriers make informed decisions about who they work with. You can check approval status through the OTR Solutions Mobile App or Client Portal before booking a load, helping reduce the risk of payment issues.

Can I access my OTR Solutions account while I'm on the road?

Yes! The OTR Solutions Mobile App gives carriers access to important account tools while they're on the road. You can submit invoices, upload documents, check broker approvals, and manage factoring-related tasks directly from your phone.

What is OTR Clutch?

OTR Clutch is a digital account and payment card solution designed for trucking businesses. It allows carriers to access and manage funds, make business purchases, and provide drivers with payment cards and spending limits, all from one platform.

How do I open an OTR Clutch account?

Download the OTR Clutch app and enter your MC or DOT number to get started. If you're already an OTR Solutions customer, you can use your existing OTR login to simplify the setup process.

Is there a fee to open an OTR Clutch account?

No! Opening an OTR Clutch account is free, and there's no minimum balance required when signing up.

How soon can I start using my OTR Clutch card?

Once your OTR Clutch account is open, you can start using your digital card right away. Your physical card is shipped separately and typically arrives within 3–5 business days.

How do I add money to my OTR Clutch account?

You can fund your OTR Clutch account through Bolt payments from factored invoices, receive load advances directly into your Clutch account, or transfer money from an external source.

Can I give OTR Clutch cards to my drivers?

Yes! OTR Clutch allows business owners to have multiple cards under one account, making it easier to provide drivers with their own cards and manage business purchases across their fleet.

Is my money and information secure with OTR Clutch?

OTR Clutch uses encryption technology to help protect your account information and financial data, so you can manage business funds with greater confidence.

What is Epay Manager Powered by OTR Solutions?

Epay Manager is a back-office automation and payments platform powered by OTR Solutions that helps freight brokers improve invoicing efficiency, reduce manual audit processes, automate payments, and improve working capital.

How does Epay Manager benefit freight brokers?

Epay Manager helps freight brokers eliminate manual, email-based invoicing workflows and streamline accounts payable and receivable (AP/AR) processes. With automated document classification, invoice auditing, and fraud detection capabilities, brokers can reduce administrative work, minimize errors, and process carrier payments more efficiently.

How does Epay Manager automate freight invoicing and payments?

Epay Manager offers four configurable modules: Accounts Payable (AP), Accounts Receivable (AR), AI-Audit Document Insights, and Working Capital. Through TMS integrations, the platform automates carrier invoicing, document collection, payment approvals, and customer billing. Its AI-powered auditing capabilities help identify document discrepancies, while integrated working capital solutions give brokers flexible options to fund carrier payments and improve cashflow.

Does Epay Manager integrate with my TMS?

Epay Manager integrates with leading broker TMS platforms, including McLeod, Aljex, Revenova, and Turvo. It also offers API capabilities for proprietary systems, helping brokers connect invoicing and payment workflows with their existing technology. Explore our TMS integrations to learn more.

How does Epay Manager benefit carriers and factoring companies?

Epay Manager gives carriers and factoring companies access to a self-service portal with a unique login, providing real-time visibility into invoice and payment activity across participating brokerages. Users can submit documents, manage invoice disputes, and track payment activity, improving communication and reducing delays caused by manual invoicing processes.

What working capital solutions does OTR Solutions offer freight brokers?

OTR Solutions offers working capital solutions designed to help freight brokers manage carrier payments and improve liquidity. Options include brokerage factoring, Accounts Payable (AP) financing, and Quick Pay financing, giving brokers flexibility in how they fund payments and manage cashflow.

How can OTR's working capital solutions improve my brokerage's cashflow?

OTR's working capital solutions help brokers manage the gap between paying carriers and collecting payments from shippers. Depending on the program, brokers can access funding for carrier payments, offer Quick Pay options, and improve liquidity without tying up as much working capital in outstanding receivables.

Do I need to use Epay Manager to access OTR's working capital solutions?

No. OTR Solutions' working capital solutions are available to eligible brokers, regardless of whether they use Epay Manager as their back-office automation partner.

A smart move in the right direction.

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